Responsible for day-to-day data collection of each and every turbine located in all wind parks across the globe. The team also handles the helpdesk support, data monitoring, and DBA tasks related to the turbine data collection. High-quality support, i.e. short response time and high-resolution rate. Ticket resolution (incident resolution, request fulfillment).Ticket handling (Receiving, documenting, prioritizing, and distributing service calls)
Qualifications:
- Bachelors Degree in Computer Science, Engineering, or IT graduate, or equivalent
- Very good written and oral English communications skills
- Solid coordination and interpersonal skills collaborator
- Experience in supporting large-scale/global sites from a central remote location in an IT Shared Service or Operations/Command Center environment
- General knowledge and skills in supporting various IT technologies (Infrastructure and Systems)
- Knowledgeable in IT systems administration and troubleshooting skills
- Familiarity with Ticket Management tools/processes
- At least two (2) years of extensive experience in Server administration - Windows and Windows Server Administration (2003 and above)
- At least two (2) years of related experience in SQL scripting, Microsoft SQL related operations support, Server administration - VMware, Nagios Administration and Operator tasks in VMware
- Two (2) to three (3) years of related experience in Incident Management and Troubleshooting
- Solid business sense and focus on delivering high-quality customer IT service
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Certification in ITIL v4
- Emphatic yet able to build customer rapport able to bring people professionally including the management
- Highly investigative and able to make quick decisions in resolving critical incidents/issues
- Solid reporting skills in both oral and written experience in collaborating with different nationalities
- Can work on shifting schedule including weekends and holidays
- Willing to work on a hybrid set up 3x On-site and 2x WFH, located at MOA Pasay
Job Type: Full-time
Pay: Php30,000.00 - Php35,000.00 per month
Schedule:
- Holidays
- Overtime
- Weekends
Ability to commute/relocate:
- Pasay City: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Experience:
- Server administration - Windows: 2 years (Required)
- SQL scripting, Microsoft SQL: 2 years (Required)
License/Certification:
- Certification in ITIL v4 (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
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